Microsoft Power Pages: create self-service portals swiftly, securely and in a customer-centric manner

A multitude of sectors around the world – from state and local authorities to manufacturing companies, financial service providers, high-tech companies, healthcare providers, universities and non-profit organizations – rely on the solutions.

As can be seen in the graphic below, Power Pages – alongside the likes of Power BI or Power Apps – as part of the Power Platform is one of the many modules in the platform, which has over 675 connectors to the most diverse data environments.

Customized portal solutions

At ORBIS, we offer customized solutions to ensure that your portals not only meet your needs, but also the needs of the customers, employees and partners who will use them. Our experienced team of consultants is on hand to provide you with a creative and effective solution that meets your specific requirements.

Seamless integration, maximum efficiency

Our experts ensure that Power Pages is smoothly integrated into your existing infrastructure and made available. This not only maximizes your efficiency, but also creates a seamless digital experience for your customers, employees and partners alike.

Dynamic adaptability

Your requirements change – so your portal should evolve too. Power Pages offers dynamic adaptability so that your digital presence is up to date and futureproof at all times.

Save time by always being able to quickly control the right information and access for your customers and partners from any browser.

We help companies to understand, implement and use Power Pages to grow their business!

Our Power Pages expertise for you – Microsoft Dynamics core processes

Dynamics 365 Customer Service processes for your partners and customers:

Let your customers and partners create ticket requests in Support Management (24/7 support), view knowledge articles in the knowledge base and manage field service technicians in Field Service Management.

Dynamics 365 Sales processes for your partners and customers:

Let your customers and partners create sales opportunities (Opportunity), view quotes (Quote) and manage orders (Order).

Dynamics 365 Sales processes and Customer Service combined:

Both processes can naturally be combined to suit your use case. The following self-service portal use cases are available:

• Administrator functionalities in the self-service portal
• Microsoft 365 authentication for your employees
• Other common authentication options, such as Azure AD B2C
• User administration • Booking callbacks
• Learning management system
• Information updates

In all cases, you can use self-services and provide your customers and partners with all the information they need. Only the data that is relevant to your target group is displayed. You can control and view access and requests at any time. You can use the platform’s security and governance functionality for this purpose. You can see all the relevant security features at a glance there.

Our services: portals with Microsoft Power Pages

Artificial intelligence is the hot topic that everyone is talking about right now – and integrating artificial intelligence into Power Pages opens up further exciting possibilities for an enhanced user experience. Get ready for the future!

How can artificial intelligence and Power Pages be combined?

AI functions can be implemented in the likes of chatbot form, which can help visitors to quickly find answers to questions, for example. Chatbots can be continuously optimized by means of machine learning and natural language processing to deliver increasingly precise and relevant answers that are tailored to your portal.

Place your trust in us as experts in artificial intelligence for Microsoft Dynamics 365. Contact us and we will evaluate innovative use cases together!

Read on for our answers to the most frequently asked questions before, during and after the project.

How can I restrict access and protect my sensitive data?

Power Pages offers many security functions out of the box. You can control everything from IP restrictions to specific websites and data records, so that only elements that apply to a specific role or IP are displayed. A role concept combined with an authentication method is used for this purpose.

Can I use my own domain for my Power Pages site?

Yes. You can use your own custom domain instead of the powerappsportals.com domain.

How does the license model for Power Pages work?

There are two options: authenticated users per website and month, and anonymous users per website and month. Both are based on a capacity model. Please contact us for further information.

Can my employees log in?

Even if external parties (customers and partners) are the primary target group of a self-service portal, your internal employees can also access the portal and benefit from self-service features. For example, an admin can log in as a user and perform certain tasks on the portal or assist external users with their tasks.