Creating an exceptional service experience: STADTWERK AM SEE introduces Dynamics 365 with ORBIS

Saarbrücken, December 11, 2024 – ORBIS SE will introduce Microsoft Dynamics 365 for Customer Service (a modern CRM cloud platform) at STADTWERK AM SEE GmbH & Co. KG. The energy provider supplies electricity, natural gas, heat and drinking water to over 100,000 households in the Lake Constance district and beyond. The aim of implementing the new customer service solution is to further improve the customer service experience for inquiries about products, contract terms, billing, relocations, changing tariffs, and other contract-related issues.

In future, service requests across all input channels will be consolidated and processed consistently on Microsoft Dynamics 365 as a central service platform, providing a digital omnichannel service. Since this requires cross-system synchronization of service-related data and interoperable end-to-end service processes, the customer service application will be linked to the existing ERP systems SAP S/4HANA and Wilken ENER:GY. There are also plans to integrate additional service processes into Microsoft Dynamics 365, including self-service options for creating service cases, viewing case processing statuses, knowledge articles and frequently asked questions (FAQs), not to mention field service functions for mobile operations.

ORBIS SE has been tasked with the challenging implementation process. The international software and business consulting company not only impressed due to its extensive expertise in terms of service processes and its experience and professionalism in rolling out Microsoft Dynamics 365, but also with respect to affordability.

Florian Brugger (Head of IT & Process Management at STADTWERK AM SEE GmbH & Co. KG) commented: “Excellent customer service is strategically critical to getting ourselves in a good competitive position on the market in the future. So rolling out Microsoft Dynamics 365 for Customer Service with ORBIS as our expert partner is a key step towards being even closer to our customers and offering them a positive service experience through an even better understanding of their requirements and wishes.”

About STADTWERK AM SEE GmbH

STADTWERK AM SEE (STADTWERK AM SEE GmbH & Co. KG) employs 450 staff and serves over 100,000 households in the Lake Constance district and beyond, supplying electricity, natural gas, heat and drinking water. The company particularly focuses on renewable energies and energy efficiency, as evidenced by wind and solar power, ecological district heating networks, and its strong commitment to electromobility in the transport sector. The service business for both large and small companies and for local authorities is also tremendously important. STADTWERK AM SEE also has successful operations in the areas of telecommunications and transportation. It has significantly expanded the fiber-optic network in the Lake Constance region in recent years. TeleData, its subsidiary, has established itself on the market for fast and reliable data connections, serving both households in the local region and globally active industrial companies in Friedrichshafen. In the transport sector, STADTWERK AM SEE is responsible for managing the catamaran ferry line on Lake Constance, the city buses in Friedrichshafen and Überlingen, the Lake Constance–Upper Swabia railway, and parking garages in Überlingen and Friedrichshafen. Customer proximity is a top priority. Customers can find expert contacts for all their questions relating to the municipal services that STADTWERK AM SEE provides at the customer centers in Friedrichshafen and Überlingen.

For more information, please visit: www.stadtwerk-am-see.de

About ORBIS

ORBIS helps SMEs and international corporations to digitalize their business processes – from jointly developing the customer-specific big picture, to practical implementation in the project. The digitalization and automation of business processes across the entire value chain ensure our customers’ competitiveness. The in-depth process know-how and innovative strength of our 900 employees, combined with the expertise gained from more than 35 years of successful, international project work in various industries, make us a competent partner. With our subsidiary ORBIS Value+, we are also your partner for value-based process transformation, which means data-driven process improvements with continuous process analytics and automation. We rely on the solutions and technologies of our partners SAP and Microsoft, whose portfolios are rounded off by ORBIS solutions. Our focus in this regard is on SAP S/4HANA, customer engagement and turning the Smart Factory into a reality. Using smart cloud applications, AI and the IIoT as a basis, we promote our customers’ innovative power in the development of innovative products, services and business models. Our expertise results from over 2,500 customer projects for more than 800 companies operating in the automotive supply industry, construction supply industry, electrical and electronics industry, mechanical and plant engineering, logistics, metal industry, consumer goods industry and trade. To name but a few examples, our long-standing customers include the ZF Group, Hörmann, Hager Group, Rittal, Andreas Stihl, BEUMER Group, NETZSCH Group, Paul Hartmann, SICK, DMG Mori, ThyssenKrupp, PERI, Sonepar, WAREMA, Witzenmann, Bystronic, Ferrum, Halter, V-ZUG, Blaser Swisslube, Hawa, Alfred Müller, Yanmar Marine International, CoreDux, Royal Avebe, Ottakringer and LiSEC.
 

Contact for the press

ORBIS SE  
Ms. Bettina Gassen
Head of Marketing 

Nell-Breuning-Allee 3 - 5 
66115 Saarbrücken 

Tel.: +49 681 9924 692 
Mail: bettina.gassen(at)orbis.de
Web: orbis.de