Concentrated expertise on CRM and contract lifecycle management with Microsoft: ORBIS and CRMFIRST enter into a strategic partnership
Saarbrücken / Hattersheim am Main, October 9, 2024 – ORBIS SE (an international software and business consulting company, and a leading Microsoft Solutions Partner) and CRMFIRST GmbH (a provider of proSUITE solutions for Microsoft Dynamics 365 and the Microsoft Power Platform), have agreed to enter into a strategic partnership. The aim of the cooperative relationship is to draw on concentrated expertise to support both existing and new clients, initially in the beverage industry, with a comprehensive range of Microsoft-based solutions with the digitalization and automation of their CRM and contract lifecycle management processes.
The companies’ portfolios complement each other perfectly. ORBIS brings to the table its sector-specific, consulting and process expertise, not to mention best practices in implementing customer engagement projects with Microsoft Dynamics 365 and the Microsoft Power Platform, as well as in heterogeneous IT infrastructures (SAP / Microsoft). CRMFIRST has extensive expertise and many years of experience in developing innovative solutions for contract lifecycle, data protection and event management in the Microsoft environment and for implementing customized digitalization strategies.
ORBIS can now expand ORBIS ConsumerONE, its CRM industry package for the consumer goods industry based on Microsoft Dynamics 365, to include the proCONTRACTS contract lifecycle management solution. With the proCONTRACTS I Beverage add-on, beverage manufacturers’ sales forces will also receive excellent support with extensive functions that are precisely tailored to the requirements encountered in the beverage industry for contract processes. With the comprehensive range of solutions that ORBIS and CRMFIRST are offering, beverage manufacturers and breweries can significantly enhance the effectiveness of their distribution processes, especially in the field, and significantly speed up the sales process, including contract processing. The time saved per contract alone averages 20%, while AI-supported automation reduces the error rate for repetitive contract-related tasks by up to 95%. Another major advantage is that work is carried out exclusively in a Microsoft environment (i.e. on a single platform) with consistent, high-quality data and a seamless user experience.
But this is only the beginning. ORBIS is also planning to gradually expand the CRM industry packages it offers automotive suppliers, discrete manufacturing and the construction industry to include solutions from CRMFIRST’s proSUITE portfolio. The ORBIS IntegrationONE integration platform will also allow clients in future to implement end-to-end processes that are interoperable across systems between SAP and Microsoft in contract lifecycle management with proCONTRACTS. As almost all divisions in a company – Sales, Service, Purchasing, Logistics, Shipping and Finance – require contract data, and many clients use both Microsoft Dynamics 365 and an SAP ERP system, this is an invaluable advantage.
Andreas Schulz (Microsoft Director at ORBIS SE) commented: “By partnering with CRMFIRST, we are providing clients with the best support possible in setting up efficient, transparent and interoperable digital end-to-end CRM processes with Microsoft Dynamics 365, including contract lifecycle management, enabling them to tap into new sales opportunities.” Thorsten Thiede, (CEO of CRMFIRST GmbH) added: “The partnership with ORBIS opens up new sales and market access and international client potential for us. This will allow us to continue to drive forward our company’s growth and focus on optimizing the proCONTRACTS contract lifecycle management solution, including developing further industry modules, not to mention expanding the proSUITE solutions and the solutions business both in Germany and internationally.
About CRMFIRST
CRMFIRST is a leading service partner for implementing transformation projects with Microsoft Dynamics 365 and the Microsoft Power Platform. As part of the libracon Group, which was established in 2001, CRMFIRST has been helping companies to develop and implement digitalization strategies and end-to-end CRM processes for over two decades. Originally founded as a CRM consulting and implementation firm, CRMFIRST has focused on developing its proSUITE solutions since the beginning of 2023 and has successfully positioned itself on the market as an independent software vendor (ISV). CRMFIRST is setting new standards with proSUITE (an innovative range of solutions for contract, data protection, event and member management) and specialized add-on modules such as proCONTRACTS | Beverage for the food and beverage industry and proCONTRACTS AI. These sector-specific and functional upgrades enable clients to make their business processes even more efficient and targeted and to secure competitive advantages. Our expertise and our experienced employees’ know-how are used in international projects for companies of various sizes and operating in various industries, including EMS Electro Medical Systems, Heineken Germany, Hempel and Munich RE.
For more information, please visit: www.crmfirst.de
About ORBIS
ORBIS helps SMEs and international corporations to digitalize their business processes – from jointly developing the customer-specific big picture, to practical implementation in the project. The digitalization and automation of business processes across the entire value chain ensure our customers’ competitiveness. The in-depth process know-how and innovative strength of our 900 employees, combined with the expertise gained from more than 35 years of successful, international project work in various industries, make us a competent partner. With our subsidiary ORBIS Value+, we are also your partner for value-based process transformation, which means data-driven process improvements with continuous process analytics and automation. We rely on the solutions and technologies of our partners SAP and Microsoft, whose portfolios are rounded off by ORBIS solutions. Our focus in this regard is on SAP S/4HANA, customer engagement and turning the Smart Factory into a reality. Using smart cloud applications, AI and the IIoT as a basis, we promote our customers’ innovative power in the development of innovative products, services and business models. Our expertise results from over 2,500 customer projects for more than 800 companies operating in the automotive supply industry, construction supply industry, electrical and electronics industry, mechanical and plant engineering, logistics, metal industry, consumer goods industry and trade. To name but a few examples, our long-standing customers include the ZF Group, Hörmann, Hager Group, Rittal, Andreas Stihl, BEUMER Group, NETZSCH Group, Paul Hartmann, SICK, DMG Mori, ThyssenKrupp, PERI, Sonepar, WAREMA, Witzenmann, Bystronic, Ferrum, Halter, V-ZUG, Blaser Swisslube, Hawa, Alfred Müller, Yanmar Marine International, CoreDux, Royal Avebe, Ottakringer and LiSEC.
Press contact
ORBIS SE
Bettina Gassen
Head of Marketing
Nell-Breuning-Allee 3 - 5
66115 Saarbrücken
Tel.: +49 681 9924 692
Mail: bettina.gassen(at)orbis.de
Web: orbis.de
CRMFIRST GmbH
Anne-Sophie Lugo
Head of Marketing
Philipp-Reis-Straße 2
65795 Hattersheim am Main
Tel.: +49 (69) 400 502 150
Mail: anne-sophie.lugo(at)crmfirst.de
Web: crmfirst.de
