Webinars on demand
Omnichannel Customer Service
Products Microsoft:
Dynamics 365 Service
ORBIS Solutions: ORBIS ServiceONE
Sectors: Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
ORBIS Solutions: ORBIS ServiceONE
Sectors: Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
Duration of webinar on demand: approx. 40 minutes
Services are becoming more and more important as they strongly influence purchasing decisions. In this webinar on demand, learn how Microsoft's omnichannel solution can help you turn your customer service into a true customer allrounder.
Webinar on demand content:
- Omnichannel strategy in customer service
- From single channel to omnichannel service
- My friend the BOT
- Artificial intelligence for pattern recognition
