Digitalization in Service – Fast and smart with Dynamics 365 Service Apps

Duration of webinar: approx. 40 minutes

Get to know the possibilities of Dynamics 365 Customer Service and Field Service with us. We will show you how you can digitalize your service processes quickly, smartly and successfully with the service apps of Microsoft Dynamics 365.

Join us on the journey from the creation of a self-service ticket, to problem analysis, deployment control and technician deployment, to ticket closure and invoicing.

Learn in the webinar how you can quickly leverage the potential of digitalization in service through our MVP approach.

Contents of webinar

• Self-service Customer Portal
• Handling of Tickets
• Knowledge Base
• Competence Management
• Deployment Control
• Mobile Dynamics 365 Technician App
• Conclusion and transfer of invoice data