Efficiently digitalize end-to-end service processes with Dynamics 365 Service Apps

Duration of webinar: approx. 40 minutes

Get to know the possibilities of Dynamics 365 Customer Service and Field Service with us. We will show you how you can digitize your service processes quickly, smartly and successfully with the Microsoft Dynamics 365 service apps.

Join us on a journey from the creation of a self-service ticket, through problem analysis, deployment management and technician deployment, to the completion of a ticket and invoicing.

Find out in the webinar how you can quickly exploit the potential of digitalization in service with our MVP approach.

Contents of webinar

• Self-service Customer Portal
• Ticket Processing
• Knowledge Database
• Competence Management
• Deployment Control
• Mobile Dynamics 365 Technician App
• Completion and transfer of invoice data