Rethinking energy: ORBIS optimizes marketing, sales & service

Duration of webinar on demand: approx. 45 minutes

Today's customers expect personalized content and digital self-services, but outdated processes and data silos stand in the way of these requirements in many energy supply companies. Marketing teams often lack the data basis for targeted, personalized campaigns, sales teams struggle with too much administrative work, and service teams lack the 360° view of the customer to answer inquiries quickly and consistently.

In our webinar on demand, we will show you how you can use Microsoft Dynamics 365 and the industry-specific solution ORBIS Energy & UtilitiesONE to digitalize your customer processes end-to-end, break down data silos and strengthen your customer loyalty in the long term.

Learn in a compact and practical way:

• how to network isolated data and fragmented systems with the Microsoft Cloud platform and thus obtain a uniform 360° view of your customers.
• how to improve important KPIs such as leads, conversion rates and contract renewal rates through automated workflows and relieved sales teams.
• how to integrate Outlook, Teams or systems such as SAP, Enet or Schleupen directly into your CRM and ensure consistent, cross-system processes.
• how marketing, sales and service can benefit from a standardized customer view in their day-to-day work and shorten the search for the right data, make fewer errors and achieve better customer service.