Webcasts on Demand
With Copilot to the next service level
Products Microsoft:
Copilot, AI Transformation, Dynamics 365 Service
ORBIS Solutions: ORBIS ServiceONE
Sectors: Non sector-specific, Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
ORBIS Solutions: ORBIS ServiceONE
Sectors: Non sector-specific, Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support
Duration webcast: approx. 40 minutes
Automate your digital contact center with Dynamics 365
The digital contact center is at the heart of modern customer service and is indispensable in many companies. Seamless integration of technologies is crucial in order to process customer inquiries in an efficient, personalized and timely manner.
Key success factors here are scalability and support for service agents. Copilot can help you to automate processes, reduce the workload of your service staff and thus increase customer and employee satisfaction.
Contents of webcast:
- Copilot as an advisor: Supporting service agents with immediate, context-related recommendations.
- Copilot as a knowledge base: Provision and maintenance of knowledge base articles to enable quick and precise answers to customer queries.
- Summarizing conversations: Efficiently summarize and document customer interactions to facilitate tracking and analysis.
Speakers & presenters
![Andreas Krenz, Key Account Manager Microsoft Service, ORBIS SE Andreas Krenz, ORBIS SE](/fileadmin/dateien/de/images/bilder/Moderator/Andreas_Krenz.png)
Andreas Krenz
Key Account Manager Microsoft – Business Unit Service
![Kai Pautsch, Presales Consultant Microsoft Service, ORBIS SE Kai Pautsch, ORBIS SE](/fileadmin/dateien/de/images/bilder/Moderator/Kai-Pautsch.png)
Kai Pautsch
Presales Consultant Microsoft, Business Unit Service
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