With Copilot to the next service level

Duration webcast: approx. 40 minutes

Automate your digital contact center with Dynamics 365

The digital contact center is at the heart of modern customer service and is indispensable in many companies. Seamless integration of technologies is crucial in order to process customer inquiries in an efficient, personalized and timely manner.

Key success factors here are scalability and support for service agents. Copilot can help you to automate processes, reduce the workload of your service staff and thus increase customer and employee satisfaction.

Contents of webcast:

• Copilot as an advisor: Supporting service agents with immediate, context-related recommendations.
• Copilot as a knowledge base: Provision and maintenance of knowledge base articles to enable quick and precise answers to customer queries.
• Summarizing conversations: Efficiently summarize and document customer interactions to facilitate tracking and analysis.