ORBIS Future Weeks – Sales & Service compact
ORBIS Solutions: ORBIS Training & Event Management
Sectors: Manufacturing industry, Construction supplier industry, Steel / Steel Service Center / Metal industry, Electro and electronic industry, Machinery and plant manufacturing, Consumer goods / retail, Automotive supplier industry
Processes: Service & Support, Sales
Duration of event: approx. 1,75 hours
Where is the journey in sales and service heading? How can processes be optimized considering technological progress through artificial intelligence and in view of increasing customer requirements and a shortage of skilled workers? Where do the SAP CX AI Toolkit and innovative CRM solutions, such as SAP Sales and Service Cloud V2, provide support here? What does SAP's roadmap for customer experience look like?
With the ORBIS Future Weeks from January 28 - February 6, 2025, we will provide you with four compact online micro-events in which we will get to the bottom of these questions in exciting keynote speeches and customer presentations.
Get the most important insights in under 2 hours each and discuss together what successful sales and service will need in the future.
Whether you are a beginner or a professional, we will make you a summiteer of the B2B buying journey and guide you to service excellence.
Discover the micro-events in detail now:
Deep Dive Sales: Tour 1 on 01/28/2025
We start our tour with lead generation with SAP Emarsys and ORBIS Training and Event Management (TEM). From there, we move on to opportunity management with SAP Sales Cloud V2. And conclude the tour with a look into practice: Customer Experience at the Busch Group.
Deep Dive Sales: Tour 2 on 01/30/2025:
AI has found its way into our everyday working lives. Simon Decent (SAP SE) will present SAP's roadmap for CX and AI. Before we take a look at AI assistance in practice with the SAP CX AI Toolkit in combination with SAP Sales Cloud V2 and SAP Intelligent Product Recommendation in conjunction with SAP CPQ.
Deep Dive Service: Tour 3 on 02/04/2025
This tour lays the foundation for an end-to-end service process. We will start with SAP S/4HANA Service as a powerful link between customer service, field service, workshop and back office, before looking at the benefits of SAP Field Service Management. Then FrigorTec GmbH will report on the practical interaction.
Deep Dive Service: Tour 4 on 02/06/2025
Many AI topics await you again on our last tour. In our first stage, we will be looking at SAP Service Cloud V2. Then Alexandra Altermann (SAP SE) will provide an insight and outlook on SAP's AI strategy in the service area. In the last few meters, we will show you what the low-code/no-code extension with SAP Build makes possible in the CX environment.
Look forward to these experts
Simon Dechent,
Global Center of Excellence
SAP Sales and Service, SAP SE
Alexandra Altermann,
Solution Manager Industrial Manufacturing, IBU IMA Innovation, SAP SE
Axel Umber,
Global Sales CRM/CX Expert, Busch Vacuum Solutions
Laura Steiger,
Service, FrigorTec GmbH
Tobias Rothley,
Consultant, contrimo GmbH (Member of the ORBIS Group)
Tobias Rothley,
Consultant, contrimo GmbH (Member of the ORBIS Group)
Simon Dechent,
Global Center of Excellence
SAP Sales and Service, SAP SE
Alexandra Altermann,
Solution Manager Industrial Manufacturing, IBU IMA Innovation, SAP SE
Eric Grünemeier
Account Manager SAP CX
ORBIS SE
Tel.: +49 681 9924 237
E-Mail: Eric.Gruenemeier(at)orbis.de
Nathanaël Kuznicki
Account Manager SAP
ORBIS SE
Tel.: +49 681 9924 407
E-Mail: nathanael.kuznicki(at)orbis.de
