ORBIS implements Microsoft Dynamics 365 at FrischeParadies

One of our secrets of success is the competent and comprehensive advice and support of our customers in the gastronomy, hotel, catering and retail industries by skilled telephone consultants, all of whom are accomplished chefs. In order to improve the consulting and service quality as well as increase efficiency, FrischeParadies implemented the cloud CRM solution Microsoft Dynamics 365 Online. ORBIS AG was commissioned with the implementation and impressed with its expertise in Microsoft Dynamics 365 as well as the food industry. In addition, the close cooperation of all stakeholders as well as the commitment of ORBIS consultants were key factors in the successful implementation within four months. On time and within budget.

^{Source Photo: © FrischeParadies GmbH & Co. KG}

Because customer data is managed centrally, uniformly, transparently and professionally with Microsoft Dynamics 365, it creates a Single Source of Truth with a 360-degree view of customer-related data and processes.

This gives consultants the ability to provide even more target-oriented support to B2B customers. At the same time they benefit from numerous improvements and simplified processes.

They can access B2B customer information at any time; and if data is entered into the CRM, it is immediately available to other users.

Every consultant obtains a telephone call list via the CRM, which displays clearly the time at which the customers want to be called. The list is updated every week automatically. It also shows which customers call the employee and when. A list can also be shared with other consultants. This makes it easy for an employee, representing another customer, to quickly and easily find the relevant information and to be well prepared for each meeting. That has a positive effect on customer satisfaction.

^{Source Photo: © FrischeParadies GmbH & Co. KG, Fish counter}