With Copilot and AI to the next service level - How to automate your digital contact center with Dynamics 365

Duration of webinar: approx. 40 minutes

In many companies, the digital contact center has become an indispensable tool in customer service. Modern customer service requires seamless integration of technology in order to process customer inquiries efficiently, personalized and promptly. Scalability and support for service agents play a key role in this.

Find out in our webinar how Copilot can support your service agents in many ways.

Contents of webinar:

• Copilot as a supporter and advisor: Find out how Copilot supports your service agents in processing customer inquiries and gives them valuable advice.
• Copilot as a knowledge base: Learn how Copilot serves as a central source of knowledge and facilitates access to important information.
• Copilot for summarizing conversations: Discover how Copilot efficiently summarizes conversations for easy tracking and documentation.