CX Service School: Customer loyalty is redefined here!
Sectors: Manufacturing industry, Construction supplier industry, Electro and electronic industry, Machinery and plant manufacturing, Automotive supplier industry
Processes: IT, Service & Support
Duration of webcast 1 (SAP Field Service Management (FSM) with S/4HANA Service Integration): 47 minutes
Duration of webcast 2 (SAP Service Cloud V2 live – the future of customer suport): 25 minutes
Did you skip the first half of the year, but still don't want to miss out on any insights from our service webinars? Then we have good news: our webinars are available on demand this summer as part of the CX Summer School. The following webcasts await you from the SAP CX Service area: Webcast on “SAP Field Service Management (FSM) with S/4HANA Service Integration” and “Experience SAP Service Cloud V2 live - the future of customer support”.
Webcast SAP Field Service Management (FSM) with S/4HANA Service Integration
A seamless service process in which back office and field service work hand in hand - and without media disruptions - can become a decisive competitive advantage. Service requests can be resolved faster and with fewer errors, and the service experience can be improved in the long term. Our experts will show you how this works using an exciting use case in our free webinar on SAP Field Service Management (FSM) with S/4HANA Service Integration. Among other things, we will shed light on how service orders from S/4HANA Service are processed quickly and digitally and the basic functions of SAP FSM.
What you can expect in the webcast:
- Use case for processing a service order triggered in S/4HANA Service with SAP FSM.
- How can the best matching technicians and resources be found for processing?
- Which functions support the paperless processing of service orders (e.g. proof of service with digital signature or mobile processing of service orders using checklists)?
- How does route planning work with the service map?
- What are the advantages of working in crews?
- inclusive Q&A session
The webcast is available in German only.
Experience the SAP Service Cloud V2 webcast live - the future of customer support
Have you always wanted to take a look into the future of customer support? We make it possible with the SAP Service Cloud V2! In our latest webinar on the intelligent SAP Service Cloud V2, we will give you an in-depth insight into the practical application! What's behind the new, user-friendly interface? What does modern case management look like? Our experts will answer these and other questions in a live presentation.
These topics await you:
- Look & feel of the solution: Experience the user-friendly and modern interface of SAP Service Cloud V2 in the live presentation.
- Integrated processes: The highlight is the live demonstration of integrated processes. From the case creation in Service Cloud V2 to the service order in S/4HANA, you will gain a practical insight into seamless and efficient service processing.
- Support from ORBIS: Finally, we will show you how we can support your company in the successful introduction of SAP Service Cloud V2, optimally adapt it to your needs and implement it smoothly.
The webcast is available in German only.
Your contact for the webcasts
Nathanaël Kuznicki (Account Manager)
Tel.: +49 681 9924-407
E-Mail: nathanael.kuznicki(at)orbis.de
